As I look back, 9 months ago, we both could never tell , we both didn't expect, our hearts just fell for each other. Each other's company made us strong through times, we shared each other's laughter , sorrows and joys, endless conversations , topics we could never ran out of. As I look into her eyes until this day, I could see the happiness inside her , the joy that life has to offer. If she only knew that the happiness she feels right now is more than heaven to me for I have her in my life and there is nothing I wish it could be.
As we step into a new challenge, entering the 9th month of our bond of LOVE, FRIENDSHIP, RESPECT and as a partner, I will remain forever true to what I have said the day we both exchanged I LOVE YOU's, I truly felt that there is life after the darkness overshadowed my life through the years. Yes, there is life , there is HOPE and that is HER , my baby, I dedicate this post to you baby as we embark on a new challenge in making this relationship stronger , for us to hold on to, for us to make it. Whatever will happen, whatever is bound to happen, I will always be here for you and the kids. Happy 9th monthsary ... I Love you.. I Miss you more than ever.
Monday, June 19, 2006
Wednesday, June 14, 2006
Restless Heart . . .
It just happened , out of the blue ... I did not know , she did not know either. Our smiles brings joy to each other , the company with each other seems to lighten up our day's worries, troubles , it gives us strength to face the day. We exchange messages everyday , Instant Messaging when I wake up, but my heart is still restless , I always long for her , everytime... everyday.
A day without my baby is like a heart taken apart from me, a heart that seems near yet far. I've always questioned myself , Am I worthy? Thanks to her , I've always been positive, I drew strength from her, her courage makes me go on with life's battles. From the problems that I have with work, family, she's always there, a true friend, a real bestfriend, as I see her I see a woman who is true to herself, a devoted mother, a thoughtful daughter.
So many questions I have in mind before, she answered it one by one ... so far I know she will answer one question in time. "Why is my heart still restless?" I can't open it up to her , thinking it might make her feel bad, thinking that I might mean something else I shouldn't have meant to say, I know she'll just say , with a hug .. and a kiss ... that ... everything is gonna be alright, your heart is gonna be okay .. it's safe with me.
I know she knows it already if I say the same words to her, she was sent by HIM for a purpose, to LOVE , and let me see the reality of what it is to LOVE again. I love you so much baby. I miss you.
A day without my baby is like a heart taken apart from me, a heart that seems near yet far. I've always questioned myself , Am I worthy? Thanks to her , I've always been positive, I drew strength from her, her courage makes me go on with life's battles. From the problems that I have with work, family, she's always there, a true friend, a real bestfriend, as I see her I see a woman who is true to herself, a devoted mother, a thoughtful daughter.
So many questions I have in mind before, she answered it one by one ... so far I know she will answer one question in time. "Why is my heart still restless?" I can't open it up to her , thinking it might make her feel bad, thinking that I might mean something else I shouldn't have meant to say, I know she'll just say , with a hug .. and a kiss ... that ... everything is gonna be alright, your heart is gonna be okay .. it's safe with me.
I know she knows it already if I say the same words to her, she was sent by HIM for a purpose, to LOVE , and let me see the reality of what it is to LOVE again. I love you so much baby. I miss you.
Tuesday, June 13, 2006
Don Juan de Marco of ???
The Don Juan de Marco inside our office , no other than... Ethan. We were so shocked, a comment came from one of the headturners , He's ROMANTIC. How could she possibly say that ? A lot of things were running to each of our minds , mind boggling, puzzling, trivial.
Don Juan de Marco is one of the movies I really like , he considers himself as the greatest LOVER in the world. It's a very intelligent film, stimulates the mind. Well so does Ethan, he usually stimulates the mind of well if not most ... some of the best headturners in the office.
And this just came in, when we asked that chick about why she considered Ethan as romantic "I know one when I feel it". We were like "Waaaaaaaah???", truthfully , if that comment was for me, my pants would be below my knees now, sad to say I can't, I still keep my pants up. :)
Don Juan de Marco is one of the movies I really like , he considers himself as the greatest LOVER in the world. It's a very intelligent film, stimulates the mind. Well so does Ethan, he usually stimulates the mind of well if not most ... some of the best headturners in the office.
And this just came in, when we asked that chick about why she considered Ethan as romantic "I know one when I feel it". We were like "Waaaaaaaah???", truthfully , if that comment was for me, my pants would be below my knees now, sad to say I can't, I still keep my pants up. :)
Sunday, June 11, 2006
Company's Culture
Scoble's offers succinct advice to other corporate bloggers who wish to keep their day jobs: "Understand your company's culture before you start mouthing off. When you start breaking the rules, you better know you are breaking the rules."
These are the words that I came across a website , Scoble, who is known as Microsoft's most outspoken blogger has recently confirmed that he is leaving Microsoft and will start a new career at Silicon Valley. I do agree on his saying that we need to understand the company's culture, it also would mean as if you are saying "Ask not what the company can do for you but what you can do for your company". It's a life cycle, we work to live, we live to work. Then we learn to love our work, basically if that happens, our work would then take good care of us.
These are the words that I came across a website , Scoble, who is known as Microsoft's most outspoken blogger has recently confirmed that he is leaving Microsoft and will start a new career at Silicon Valley. I do agree on his saying that we need to understand the company's culture, it also would mean as if you are saying "Ask not what the company can do for you but what you can do for your company". It's a life cycle, we work to live, we live to work. Then we learn to love our work, basically if that happens, our work would then take good care of us.
The first time ...
Last night was one of the most wonderful nights in my life, I went to church with my girlfriend and the kids, her youngest 2 year old Louise Marie and her eldest 12 year old Rad Aaron, after church, we went to buy something at the department store, things needed for Aaron's school requirements. Little girl was cuddled by her mom while me and Aaron went ahead, reaching the department store , we checked on the shoe section for kids first, Precie checked out shoes for Aaron , I saw a little girl at the bench , same age as Louise, I was pretty fascinated with the little girl, I picked her up, and she agreed to be taken up to my arms, she quickly grabbed my pair of glasses, I was able to take it away from her before she could do some damage, all of a sudden, while we were playing , she bit my nose ...not that hard but it surely was a bite! I just laughed, kids ... I usually know they are still adjusting to having their first sets of teeth.
During that time, Louise Marie wouldn't leave her mother's side , always would want to be carried, would not even go with Aaron, right after we choose plastics for Aaron's notebooks, Precie had to buy something at the department store while I go ahead with the kids and move up to the foodcourt to prepare for dinner, while we were in the FoodCourt, we found a place to sit and placed our things, Aaron wanted to play but he doesn't want to take Louise along with him, so Louise was with me for that time, luckily and to my surprise, she never resented the idea of being with me, usually she doesn't go near me when I am around , might be because I'm new to her sight or she doesn't see me that often. I cuddled her up to my arms and had her sit on the table , letting her play with my phone , she kept on mummbling "baby" while staring at my phone ... it was her picture that I placed on my phone as a wallpaper, then I placed her down and we went for a walk up to the game zone, we went to the game zone, she never asked to be carried in my arms , instead, she held my hand and just walked , she kept talking , I couldn't hear what she meant but I definitely knew she meant something, we were not able to spot Aaron at the game zone , so we went back to our seats, she was pointing to the escalator and wants to ride on it. But I had her sit on the table again, and she kept on doing "baby talk" I couldn't understand, but to me it meant something , more than a baby talk, its the first time that we both spent time with each other. A few moments later, Precie came up from the department store and we had to transfer seats for dinner, they went ahead and order food at the counter while I was watching our things, after we transferred, I went to the counter to check on them, Louise wants to drink water, to my surprise again, she readily extended her arms , wanting me to carry her to the table that we choose, and I gave her a bottle of water to drink.
To other's this may not mean much , but that was definitely one of the best nights that I ever had, spending time with the kids, to my little baby girl, you're a sweet and very adorable angel baby, I know you would grow up to be as strong and as a great person just like your mom and your brother. I love you baby Louise, I love you baby ... and to Aaron, a friend, a good kid ... I'm proud of you.
During that time, Louise Marie wouldn't leave her mother's side , always would want to be carried, would not even go with Aaron, right after we choose plastics for Aaron's notebooks, Precie had to buy something at the department store while I go ahead with the kids and move up to the foodcourt to prepare for dinner, while we were in the FoodCourt, we found a place to sit and placed our things, Aaron wanted to play but he doesn't want to take Louise along with him, so Louise was with me for that time, luckily and to my surprise, she never resented the idea of being with me, usually she doesn't go near me when I am around , might be because I'm new to her sight or she doesn't see me that often. I cuddled her up to my arms and had her sit on the table , letting her play with my phone , she kept on mummbling "baby" while staring at my phone ... it was her picture that I placed on my phone as a wallpaper, then I placed her down and we went for a walk up to the game zone, we went to the game zone, she never asked to be carried in my arms , instead, she held my hand and just walked , she kept talking , I couldn't hear what she meant but I definitely knew she meant something, we were not able to spot Aaron at the game zone , so we went back to our seats, she was pointing to the escalator and wants to ride on it. But I had her sit on the table again, and she kept on doing "baby talk" I couldn't understand, but to me it meant something , more than a baby talk, its the first time that we both spent time with each other. A few moments later, Precie came up from the department store and we had to transfer seats for dinner, they went ahead and order food at the counter while I was watching our things, after we transferred, I went to the counter to check on them, Louise wants to drink water, to my surprise again, she readily extended her arms , wanting me to carry her to the table that we choose, and I gave her a bottle of water to drink.
To other's this may not mean much , but that was definitely one of the best nights that I ever had, spending time with the kids, to my little baby girl, you're a sweet and very adorable angel baby, I know you would grow up to be as strong and as a great person just like your mom and your brother. I love you baby Louise, I love you baby ... and to Aaron, a friend, a good kid ... I'm proud of you.
Ambot Kung Kinsa'y ... hmmmmm
Alas 3 sa kadlawon , gaduka , way lingaw , nakig istori telling ko sa ako ka atbang nga cubicle ... ug sa dihang ... akong nakita ... si dodong Ethan ug si Undo Eric naginunitay sa kamot...nagdungan mi pag ingon ni Miss Taylor, unsa na ? Brokeback Mountain? Asa nilang duha ? hahahahha Hoy mga yadz .. ayaw pa obvious ha .. naa tay camera , maklaro mo hahahah bitaw kining mga bangi-itan nga mga lalaki sa among opisina is .. shall we say ..every gurl's dream, if you wanna be taken up from the edge of your seats , contact these guys. Hahahhah, bitaw mga way lingaw baw.
Thursday, June 08, 2006
Greatest Military Tool -- Human Intelligence
The death of a well known terrorist , Zarqawi , was the product of a long process of gathering intelligence. Intelligence has been used for quite sometime, there is electronic intelligence, human intelligence. Electronic intelligence would mean the use of high-tech gadgets to gather data about a particular subject or person. Human intelligence on the other hand is very unique, it uses what man has considered as a "mystery", his own mind.
According to a book "Rogue Warrior" by one of the famous Navy SEAL war spook that ever lived to tell stories about mankinds struggle with war and terrorism , a no fear man named "Demo Dick Marcinko", human intelligence is very important for every military operation to succeed. I could say the death of this terrorist in which the world of peace-loving people like us live in, would eventually consider this as a big victory on our war versus terrorism. His past has finally caught up with him, letting his cunning ways cause his own death.
According to a book "Rogue Warrior" by one of the famous Navy SEAL war spook that ever lived to tell stories about mankinds struggle with war and terrorism , a no fear man named "Demo Dick Marcinko", human intelligence is very important for every military operation to succeed. I could say the death of this terrorist in which the world of peace-loving people like us live in, would eventually consider this as a big victory on our war versus terrorism. His past has finally caught up with him, letting his cunning ways cause his own death.
Wednesday, June 07, 2006
Staying awake...
9:30 pm, I started to get sleepy ... brain is not functioning well ... 10:00pm, I had coffee, 1 hr. later, still the same...
What I did ? I walked around 2 aisles at random turns with 10 cubicles each, for almost 3 rounds and did some push-ups on my cube... minutes later, I started to sweat then felt the sudden rush of andrenalin .... a good thing to stay awake.
What I did ? I walked around 2 aisles at random turns with 10 cubicles each, for almost 3 rounds and did some push-ups on my cube... minutes later, I started to sweat then felt the sudden rush of andrenalin .... a good thing to stay awake.
Sunday, June 04, 2006
When a man LOVES a woman
In my life I see where Ive been
I said that Id never fall again
Within myself I was wrong
My searchin aint over...over
I know thatWhen you love a woman
You see your world inside her eyes
When you love a woman
You know shes standin by your side
A joy that lasts forever
Theres a band of gold that shines waiting somewhere...oh yeah
If I cant believe that someone is true
To fall in love is so hard to do
I hope and pray tonight
Somewhere youre thinkin of me girl
Yes I know...i know that
When you love a woman
You see your world inside her eyes
When you love a woman
You know shes standin by your side
A joy that lasts forever
Theres a band of gold that shines waiting somewhere...oh
Its enough to make you cry
When you see her walkin by
And you look into her eyes
When you love a woman
You see your world inside her eyes
When you love a woman
Well you know shes standin by your side
A joy that lasts forever
Theres a band of gold that shines
When you love a woman...When you love, love, love, love
When you love a woman
You see your world inside her eyes
---------------------
This song means a lot to me, if only I could sing (with a beautiful voice). It tells a story when a man falls in love, its true, you can both figuratively and literally see your world inside her eyes, (believe me , been there done that). This song is for you baby ... I LOVE YOU ... I just want to thank you for letting me see the world that I have yet to explore , and that is inside your eyes ... and within your heart.
Mind boggling connection
It started out 3 days ago, I began to notice something is bothering my baby but I just kept quite, it might just be me who is over reacting , but I couldn't sleep, I kept on staring at my phone with our little gurl as a wallpaper picture holding her mom's phone and playing with it. I began to scroll on the messages, just point blank , straight answers... then I knew something was bothering her. This morning I slept at 6am, mom woke me up at around 7am to transfer to her room, and so I did, at around 10am , I woke up with a sudden feeling that I need to send her a message, I texted her , "Nag unsa ka baby ? I I love you". Then she replied , "Padulong manglaba". I went back to sleep, got up at 3pm to get ready for work. Then she woke replying to my message that I already woke up as well. Then asked her, "Is something bothering you? Is everything alright?". Then she replied "Grabe ka noh, eventhough you don't see me but you know how I feel, don't worry , I will be okay".
I took her word for it , I know she is going to be okay , I've seen and known her to pull through some of life's hardest trials, I just couldn't believe the connection that we both had, it was more of an instinct that was in me to realize something is really bothering her. Mind boggling ....
To my baby, I know there are times , circumstances that I can't be with you always, but always remember, my mind , my heart and my thinking will always be with you. Love is not a question of how much I love you, but how I love you as you are .. and as you will be in my life. Whatever it is that we are going through now, WE can make it, take my hand, hold it tight, i'll walk one step at a time, each step we carefully take until we can reach what we want to accomplish. You might be wondering , why did i say "I'll walk one step at a time?" where do you fit in? I carried you, through all the burdens, trials in life, I'll carry you with full strength, just to let you know that your burdens, your problems , is mine too... I LOVE YOU baby
I took her word for it , I know she is going to be okay , I've seen and known her to pull through some of life's hardest trials, I just couldn't believe the connection that we both had, it was more of an instinct that was in me to realize something is really bothering her. Mind boggling ....
To my baby, I know there are times , circumstances that I can't be with you always, but always remember, my mind , my heart and my thinking will always be with you. Love is not a question of how much I love you, but how I love you as you are .. and as you will be in my life. Whatever it is that we are going through now, WE can make it, take my hand, hold it tight, i'll walk one step at a time, each step we carefully take until we can reach what we want to accomplish. You might be wondering , why did i say "I'll walk one step at a time?" where do you fit in? I carried you, through all the burdens, trials in life, I'll carry you with full strength, just to let you know that your burdens, your problems , is mine too... I LOVE YOU baby
Vibrating WAH ?
I just got the info from Miss Lexie , she came across a vibrating condom , now available in retail stores with extra batteries and a manual for Php 250.00 waaahh???? I wonder how it would look like , a dangling piece of rubber with batteries on the other end. This might be or might be not quite an insult to men. On my part, hmmmm I dunno , could be, but definitely technology has been changing a lot of things these days. Which reminds me a few years ago when I was still in WebLinQ, I saw a condom that literally glows in the dark (duuuhhhh????). Well uhhh to Pabz ... Mr. Eric ... you might wanna try it ... or let's have Mr. Mitchiko try it. Just be very careful not to get too excited or you'd be fried , well a 1.5V battery wouldn't hurt and cause sterility would it? ;)
Blog Migration
Inspired by friends, creativity and the passion to write (maybe?) I have migrated my blog from friendster to this site. Thanks to Lexie and Brandon for the inspiration, these guys are the thinking blocks when it comes to writing blogs, not to mention Leslie and Cindy. Then all of a sudden, people at the office would start to write their own blog inspired by the few.
I would like to put up this blog as an outlet of what is in my mind, in my heart and what my soul is talking. Writing brings out the best in you, (there is no such thing as "you suck") when it comes to writing, its free will, be as creative as you can be, just watch the grammar and how you place your words though or u'll get a beating from old English teachers and technical writing instructors hehehehe.
Writing is like a singer, the passion to sing is what a singer is all about, the passion to write is what a writer is all about. So, join the fun, tickle your mind, grab a pen and paper (keyboard , mouse and monitor) and start to write away.
I would like to put up this blog as an outlet of what is in my mind, in my heart and what my soul is talking. Writing brings out the best in you, (there is no such thing as "you suck") when it comes to writing, its free will, be as creative as you can be, just watch the grammar and how you place your words though or u'll get a beating from old English teachers and technical writing instructors hehehehe.
Writing is like a singer, the passion to sing is what a singer is all about, the passion to write is what a writer is all about. So, join the fun, tickle your mind, grab a pen and paper (keyboard , mouse and monitor) and start to write away.
Inside a Kids Heart
For my 27 years in life, I've been physically challenged, yet still able to withstand life's fiercest battle (not to brag about .. but my friends and family can atest to that). I have a walking problem, that can be corrected through surgery, survival rate is 50/50 percent. 50 percent I could walk normally through intensive theraphy after , or 50% I could be stuck in a chair forever. I have yet realized, what is really in the kid's heart and how he sees me as me.
One Sunday afternoon , about 4:30 pm ... I was with Aaron , my baby's 11 year old son, (a very intelligent kid, I sure do know kung saan nagmana). We were crossing one of Cebu's busy streets on our way to Robinsons, as I was busy seeing through traffic for us to cross safely , this is what Aaron has to say :
Aaron : "Kuya , daghan tawo nagtan-aw nimo , suya lang sila because unsa naa nimo wala nila"
To my amazement, it almost made my heart stop for a second , it impressed me , a kids' view of what I am ...of who I am. In a kids' heart , there is truth , sincerity, love , and passion to learn new things. As this kid grows to become a man someday, I promised myself to be always there for him, as long as I can be. Their innocence baffles my mind, it always make me think, they have a key to so-called LIFE, bringing out the inner child in us doesn't always hurt. As we wake up everyday of our lives , let us make it a point to let out the inner child in us , even for a moment. To Rad Aaron, my sincerest thanks to you kid... I could say , he's a full grown man in a kids' body.
One Sunday afternoon , about 4:30 pm ... I was with Aaron , my baby's 11 year old son, (a very intelligent kid, I sure do know kung saan nagmana). We were crossing one of Cebu's busy streets on our way to Robinsons, as I was busy seeing through traffic for us to cross safely , this is what Aaron has to say :
Aaron : "Kuya , daghan tawo nagtan-aw nimo , suya lang sila because unsa naa nimo wala nila"
To my amazement, it almost made my heart stop for a second , it impressed me , a kids' view of what I am ...of who I am. In a kids' heart , there is truth , sincerity, love , and passion to learn new things. As this kid grows to become a man someday, I promised myself to be always there for him, as long as I can be. Their innocence baffles my mind, it always make me think, they have a key to so-called LIFE, bringing out the inner child in us doesn't always hurt. As we wake up everyday of our lives , let us make it a point to let out the inner child in us , even for a moment. To Rad Aaron, my sincerest thanks to you kid... I could say , he's a full grown man in a kids' body.
A Great Way To Connect
My horoscope for today goes this way ,
Things are coming together in a relationship -- not necessarily in a romantic way.
The Details :
There are many ways to connect with someone you want to build a relationship with. Most of your attention has probably been put into looking good and creating sparks, but the truth is that there are many different routes that can provide a much deeper and more rewarding connection. Try to use humor, intellect or your political philosophy in a new way with this special person. These areas of your life could help everything come together in a more satisfying way.
-------------------------------------------
I am at times this way , I usually think that to connect with my baby has to be always in a romantic way , this is what struck me, things I have yet to explore within ourselves. She is a very good debater and has a very keen eye for details and a lot of things (she has to deal with numbers everyday), something I wish I could do and conquer within me the fear of numbers. I've always been poor in math.
Things we could always agree on, hmmm work, family, relationships and a whole lot of things , we even would stay up late before just IM each other , then sending text messages , sending sweet things to each other, until my sweet tooth would fall off.
Being able to connect to someone is all in the mind, it takes creativity, simplicity, and of course with sense. A lot of people would always ask me and my baby, "Do you ever guys fight?" and our answer ? "Uhhh , we can always fight if we have to, but both of us would have to think what to fight about". hahahhaha We just simply clicked. Matched like a blood transfusion, a matching DNA. And one thing in common between us that I have noticed, sssssssshhhh ato lang ni ha ...most of the time I don't comb my hair , neither does she .. heheheheh ssssssshhhh just a little secret.
The real secret in getting connected with someone is , letting them know how much you care for them , how much you love them , everyday ... like there is no tomorrow. Honestly, in the first few hours of the morning that I couldn't hear from my baby, I couldn't sleep , until I get the first message from her , greeting Good Morning ... and exchanging I LOVE YOU's. Keep the connection. Keep the faith. :)
Things are coming together in a relationship -- not necessarily in a romantic way.
The Details :
There are many ways to connect with someone you want to build a relationship with. Most of your attention has probably been put into looking good and creating sparks, but the truth is that there are many different routes that can provide a much deeper and more rewarding connection. Try to use humor, intellect or your political philosophy in a new way with this special person. These areas of your life could help everything come together in a more satisfying way.
-------------------------------------------
I am at times this way , I usually think that to connect with my baby has to be always in a romantic way , this is what struck me, things I have yet to explore within ourselves. She is a very good debater and has a very keen eye for details and a lot of things (she has to deal with numbers everyday), something I wish I could do and conquer within me the fear of numbers. I've always been poor in math.
Things we could always agree on, hmmm work, family, relationships and a whole lot of things , we even would stay up late before just IM each other , then sending text messages , sending sweet things to each other, until my sweet tooth would fall off.
Being able to connect to someone is all in the mind, it takes creativity, simplicity, and of course with sense. A lot of people would always ask me and my baby, "Do you ever guys fight?" and our answer ? "Uhhh , we can always fight if we have to, but both of us would have to think what to fight about". hahahhaha We just simply clicked. Matched like a blood transfusion, a matching DNA. And one thing in common between us that I have noticed, sssssssshhhh ato lang ni ha ...most of the time I don't comb my hair , neither does she .. heheheheh ssssssshhhh just a little secret.
The real secret in getting connected with someone is , letting them know how much you care for them , how much you love them , everyday ... like there is no tomorrow. Honestly, in the first few hours of the morning that I couldn't hear from my baby, I couldn't sleep , until I get the first message from her , greeting Good Morning ... and exchanging I LOVE YOU's. Keep the connection. Keep the faith. :)
Saturday, June 03, 2006
Helpless NOC
Customer dialled in , looking for my team ... Kevin, then customer asked for a supervisor , I took over... I get the details of the problem .. just listen in (listening can be a good tool in solving a problem). What struck me is when the client said "We called NOC and NOC can't help us". I was like "waaaaaaahh???" I looked up through the notes and said "I will have myself involved in this case(I dunno why the call was routed to Tier 1 and Tier2 support) and call the VAR myself to check on the status of the technician that is scheduled to visit the hotel.
I dialled in the number for the VAR and spoke to the person in-charge of the tech dispatch, who basically updated me that the tech would be there by Sunday the latest, so I called the client back and updated him, it turned out that is all that he needs , an UPDATE... and NOC can't help him? aaaaargghhh... from the words of Donald Trump , I quote "YOU'RE FIRED".
Terms :
NOC - Network Operations Center (Composed of Tier3 wannabee's and stuff)
Tier1 and Tier2 - First line of defense in the call center support industry (these guys get badly beaten up even at first time they pick up the phone.
VAR - Value Added Reseller , they resell our products and do the installation , maintenance and site visits for us.
I dialled in the number for the VAR and spoke to the person in-charge of the tech dispatch, who basically updated me that the tech would be there by Sunday the latest, so I called the client back and updated him, it turned out that is all that he needs , an UPDATE... and NOC can't help him? aaaaargghhh... from the words of Donald Trump , I quote "YOU'RE FIRED".
Terms :
NOC - Network Operations Center (Composed of Tier3 wannabee's and stuff)
Tier1 and Tier2 - First line of defense in the call center support industry (these guys get badly beaten up even at first time they pick up the phone.
VAR - Value Added Reseller , they resell our products and do the installation , maintenance and site visits for us.
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